Feedback

If you have any feedback regarding the environmental and social activities of the Hai Long 2 and Hai Long 3 Offshore Wind Project, you can submit your feedback through the following ways:

• - Grievance hotline (External): +886 (0) 2-27730588
• - Customer service hotline: +886 (0) 2-27730588
• - Social media: Facebook (https://www.facebook.com/HaiLongOffshoreWindFarm/)
• - Website: online anonymous reporting system (the form below)

When submitting feedback, please provide your contact information together with your feedback so our colleagues could reach out to you for any clarifications on information and follow ups (e.g. propose a potential solution to you, inform you the process of solution implementation). If you want to be anonymous, please express it when submitting the feedback and provide how you wish us to call you instead. The responses to anonymous feedback can be requested either by phone, email or letter, if contact details are provided. Grievance Procedure

• Step 1: Receive, Register and Acknowledge the Grievance
  Our colleagues should reach out to you with a verbal acknowledgement of the receipt of the feedback within three (3) working days (phone call, text message, or a meeting) and a written acknowledgement within seven (7) working days (email, letter). The acknowledgement will include the grievance number so you can use as reference to track the status of your feedback.
• Step 2: Screen and Assess
  When Hai Long receives any feedback, it will be screened and assessed within seven (7) working days upon the written acknowledgement issuance. If it is decided that a grievance is not valid, the grievance will be dismissed and advice of the decision and the reasons for dismissal will be provided to you in writing (and in person if required). Where applicable, Hai Long will refer you to a government department, organisations, or judicial committee within the local government.
• Step 3: Investigate and Propose Solution
  If the grievance is valid, Hai Long will further investigate the grievance and propose resolution as soon as possible but no later than fourteen (14) working days after screening and assessing the grievance. Then our colleagues will contact you according to the contact information you provide to discuss the outcomes of the investigation and the proposed resolution.
• Step 3b: If You Do not Accept the Proposed Solution
  If you do not accept the proposed solution, Hai Long will refer to the Project Grievance Committee to facilitate an agreeable resolution within fourteen (14) working days. The Project Grievance Committee will consist of the Project Community Relations Manager, Social Team Lead and ESMS Lead/Manager and may consist of Contractor Management Team Lead, HSSE Team Lead, Environmental Team Lead and HR Manager as well as third party representative(s) if required and applicable.
• Step 4: Implement the Solution
  After reaching consensus on the solution with you, Hai Long will implement the agreed solution within twenty (20) working days and inform you as well as confirm that you are satisfied with the resolution. For solutions that take longer to address, Hai Long will inform you of the progress on a regular basis, at least once per month or increased frequency agreed by you, until the solution is completely implemented. Hai Long will inform you the completion of the resolution and confirm with you that you are satisfied with the result as well.

All the feedback Hai Long received will be documented. The communication process and outcomes will be reviewed periodically to help drive the continual improvement of Hai Long.