Job Description
About the Role
The Operational Controller (OC) is responsible for the real-time coordination of all marine and operational activity at Hai Long, working from the Operational Control Centre (OCC) in Taipei. The role combines the duties of a marine coordinator with the operational control of the windfarm - controlling access to the assets, coordinating vessel and personnel movements, and monitoring the generating assets and their alarms.
Reporting to the Operations Manager and working within a 24/7 shift rotation, the OC is the single point of coordination for day-to-day offshore operations: managing safe access to the turbines and offshore substations through the work order and permit process, monitoring all vessel activity inside and around the windfarm, and monitoring SCADA for the turbines and the high-voltage network. The OC is also the first point of coordination in an emergency, directing the initial response and liaising with the emergency services and government authorities. The role carries direct accountability for marine and operational coordination readiness through the EPC-to-O&M transition and into steady-state operation.
Key Responsibilities
In this capacity, you shall take on a broad range of tasks, including but not limited to the following:
- Provide real-time operational control of the windfarm from the OCC, managing and authorising access to the turbines and offshore substations, and ensuring all works on site are controlled through the work order and permit-to-work process
- Coordinate all vessel movements, personnel transfers, and daily manifests (CTV/SOV operations), verifying vessel and personnel certifications and permits before mobilisation
- Steer the daily planning and coordination meetings, consolidating the operations and contractor work schedules into a de-conflicted plan and coordinating simultaneous operations (SIMOPS) to avoid conflicts
- Monitor all vessel activity inside and in the vicinity of the windfarm, maintaining situational awareness of traffic, guard vessel activity, and any third-party vessels approaching the site
- Monitor SCADA and CMS for the wind turbines and the high-voltage network, and escalate alarms and abnormal conditions in accordance with internal escalation protocols
- Monitor weather forecasts and marine conditions, communicate operational and weather windows to vessels and contractors, and suspend activity where conditions present a risk to personnel
- Coordinate the initial emergency response for marine and site incidents, including man-overboard, medical, and search-and-rescue situations, liaising with the coastguard, ambulance service, and relevant government authorities in line with the Emergency Response Plan
- Coordinate operational reporting to the relevant authorities as required by the project, including Taipower (TPC) and the Ministry of Economic Affairs (MOEA), ensuring notifications and reports are accurate, complete, and submitted within the required timeframes
- Operate and maintain the site communications systems (VHF radio / VoIP), communicating clearly and confidently with technicians offshore, vessel skippers and authorities.
- Maintain accurate logs, manifests, and records of all vessel movements, access authorisations, alarms, and communications, keeping them audit-ready at all times
- Support the establishment and commissioning of the OCC and the Marine Coordination function, and represent operational-control readiness at the project's Operational Readiness Review ahead of handover to O&M
- Contribute to the development and continuous improvement of marine coordination procedures, escalation protocols, and safe systems of work for the OCC
Qualifications & Key Skills
Essential
- Highly organised and detail-oriented, with a proactive approach to learning new systems, processes, and technologies
- Ability to communicate and collaborate with offshore teams, contractors, and stakeholders in a fast-paced operational environment
- Ability to assess operational conditions, monitor SCADA and control-room systems, interpret alarms, follow defined escalation protocols, prioritise activities, and make sound decisions under pressure
- Safety-focused, resilient, and capable of responding effectively to operational challenges and changing conditions
- Sound understanding and/or the ability and willingness to learn marine coordination, vessel operations, and the permit-to-work / work order process used to control access to offshore assets
- Fluent in Mandarin Chinese and English, spoken and written
- Willingness and availability to work a 24/7 shift rotation in the OCC
Desirable
- Experience as a marine coordinator, operational controller, or control room operator in offshore wind, offshore energy, or a comparable marine operations environment
- Experience of, or training in, emergency response and incident coordination, including liaison with the coastguard and emergency services
- A marine or seafaring background (deck officer / master's certification), or a VTS (Vessel Traffic Services) qualification
- Familiarity with marine coordination software and access-control / personnel-tracking systems
- Experience coordinating offshore operations through commissioning and into steady-state O&M
- Knowledge of the Taiwan maritime regulatory regime and local coastguard / emergency-service coordination arrangements
Application
This document is a guide. The duties, responsibilities, and requirements of the job as described herein are not inclusive and are subject to change.
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