About the Role
The Operations Manager will lead the establishment and subsequent management of Operational Control Centre (OCC) in Taipei, a centralised hub integrating electrical monitoring, grid reporting, and marine coordination. During the initial phase, the role focuses on developing operational procedures and training the incoming controller team. Once the OCC transitions to 24/7 operations, the Operations Manager will oversee the performance and professional development of the shift-based staff, ensuring high standards of safety, compliance, and operational continuity.
Key Responsibilities
In this capacity, you shall take on a broad range of tasks, including but not limited to the following:
- Lead the design and documentation of OCC operating procedures, SOPs and the wider operating model (shift structure, staffing establishment, escalation matrices, reporting lines) ahead of go-live.
- Work with the OCC design and systems contractor(s) to help specify and commission the control room's operational systems, including SCADA-based turbine/electrical monitoring and vessel/personnel tracking and communications tools.
- Develop emergency response, incident-escalation and business-continuity procedures for the OCC, including weather-window and vessel-dispatch decision protocols.
- Contribute to the recruitment, training and competence programme for the initial Operational Controller team, and run trial operations and shadow shifts ahead of go-live.
- Manage, supervise and roster the Operational Controller team across its 24/7 shift rotation whilst working yourself a standard Monday to Friday day shift.
- Own the ongoing training, competence assessment and development of the Operational Controllers, and evolve SOPs and shift-handover protocols as living documents.
- Act as the escalation point for incident and emergency response coordination above the on-shift Controllers, including liaison with vessel operators and site teams.
- Manage the OCC's day-to-day interface with the marine coordination function (vessel manifesting, permit-to-work, weather Go/No-Go decisions) and the HV/grid control function (SCADA monitoring, switching, TPC reporting) - each of which sits within its own technical authorisation chain.
- Monitor and continuously improve OCC performance - alarm response times, vessel coordination effectiveness, tracking and reporting compliance - and report OCC KPIs to O&M leadership.
- Own rostering, absence cover and shift administration for the 24/7 team, ensuring continuous coverage at all times.
Qualifications & Key Skills
Essential
- 8+ years' experience managing or supervising a 24/7 marine/maritime control centre, control room, or vessel traffic service. Equivalent backgrounds are welcome, including shipping/VTS operations, offshore oil & gas control rooms, or offshore wind construction or O&M control rooms.
- Demonstrated leadership of shift-based teams, including rostering, competence sign-off and performance management.
- Working knowledge of SCADA-based remote monitoring systems and/or vessel/personnel tracking and communications systems.
- Experience developing and owning operational procedures and SOPs, ideally gained through a mobilisation or start-up phase.
- Experience coordinating incident or emergency response within a marine or industrial control-room environment.
- Fluent in English, written and spoken; Mandarin Chinese an advantage.
- Willing to be based in Taipei, Taiwan
Desirable
- Direct experience in offshore wind operations & maintenance.
- Exposure to HV authorisation regimes (e.g. Control Person / Senior Authorised Person frameworks).
- Formal training or instructional-design experience.
- Experience standing up a new control room or operations facility from scratch.
- Familiarity with weather-window and marine-operations planning, and CTV/SOV logistics.
- Taiwan or wider APAC offshore wind experience, or a demonstrated ability to adapt to a new operating environment.
- A recognised project management qualification (e.g. PRINCE2, PMP).
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